Privacy Policy

1. About Medicothink

Medicothink is an educational and informational mobile app that uses artificial intelligence to help users ask medical questions, analyze submitted content such as images, generate learning materials, manage app credits, and review previous conversations. Medicothink does not replace professional medical advice, diagnosis, treatment, or emergency care.

2. Information We Collect

We collect information that is necessary to operate, secure, improve, and support the app.

Account and profile information

• Name, email address, phone number, password, and authentication details.
• Profile information you choose to provide or update in the app.
• One-time password and verification records used to protect access to your account.

App content you provide

• Questions, prompts, chat conversations, and messages you submit.
• Images, generated images, flashcards, and related learning content created or uploaded through the app.
• Feedback, support requests, and contact form messages.

Payment and wallet information

• Subscription, wallet balance, transaction, refill, refund, and invoice records.
• Payment status and payment reference information received from payment processors. We do not intentionally store complete card numbers or card security codes.

Technical information

• Device, browser, IP address, app version, logs, error reports, usage events, and security-related metadata.
• Cookies or similar technologies used by the website to keep the service working and improve reliability.

3. How We Use Information

• To create and manage user accounts, authentication, profiles, subscriptions, wallets, and app settings.
• To provide AI-assisted answers, image analysis, generated educational content, chat history, and other app features.
• To process payments, wallet refills, credit deductions, invoices, and payment status updates.
• To respond to support requests, notices, account questions, and user feedback.
• To prevent fraud, abuse, unauthorized access, and security incidents.
• To debug, maintain, personalize, and improve Medicothink.
• To comply with legal, regulatory, accounting, tax, and dispute-resolution requirements.

4. AI and Medical Content

Medicothink may process your questions, images, prompts, and other content through artificial intelligence systems to generate responses or learning materials. Do not submit information that you do not want processed for this purpose.

AI-generated content may be incomplete, inaccurate, or unsuitable for your personal health situation. Always consult a qualified healthcare professional before making medical decisions. If you believe you may have a medical emergency, contact local emergency services immediately.

5. How We Share Information

We do not sell your personal information. We may share information only when needed for the following purposes:

• With service providers that host, secure, monitor, analyze, or support the app.
• With AI, cloud, payment, SMS, email, and analytics providers that help deliver app functionality.
• With payment processors and financial partners to complete transactions and resolve payment issues.
• With law enforcement, regulators, courts, or other parties when required by law or necessary to protect rights, safety, and security.
• In connection with a business transfer, merger, financing, acquisition, or sale of assets, subject to appropriate privacy protections.

6. Data Retention

We keep personal information only for as long as reasonably necessary to provide the app, maintain account history, meet legal and accounting obligations, resolve disputes, prevent abuse, and enforce our terms. Chat history, generated content, transaction records, and support records may be retained while your account is active and for a reasonable period afterward unless deletion is required or permitted by law.

7. Your Choices and Rights

• You may access and update certain profile information from within the app.
• You may request deletion of your account and associated personal information through the app where available, or by contacting us.
• You may ask us to correct inaccurate personal information or provide information about how your data is handled.
• You may opt out of non-essential communications where an unsubscribe or preference option is provided.

Some information may need to be retained after a deletion request where required for security, legal, tax, accounting, fraud prevention, backup, or dispute-resolution purposes.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet-based or mobile service can be guaranteed to be completely secure. You are responsible for keeping your password and account access information confidential.

9. International Processing

Medicothink is operated from Saudi Arabia and may use service providers in other countries. Your information may be processed or stored in countries with privacy laws that differ from those in your location. When this occurs, we take steps intended to protect your information in line with this Privacy Policy.

10. Children's Privacy

Medicothink is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

11. Third-Party Links and Services

The app or website may link to third-party websites, app stores, payment pages, maps, or services. Their privacy practices are governed by their own policies, and we are not responsible for the content or privacy practices of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and may provide additional notice through the app or website where appropriate. Your continued use of Medicothink after an update means the revised policy applies to your use of the service.

13. Contact Us